CRA says it had 'two to three times' as many people calling with tax queries in 2021 tax season

By  External Author |   | Posted in " International Tax "

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The Canada Revenue Agency (CRA) says it has received a significantly higher volume of calls from taxpayers this tax season compared to a year ago and, as a result, wait times to access services have also increased.

In a statement to CTVNews.ca, the CRA said it often received “two to three times as many calls” this year as it did in February, March, and April 2020, which meant “taxpayers seeking to reach us by phone have noticed we have been experiencing much longer call wait times.”

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Original Article Source Credits:   CTV News , https://www.ctvnews.ca/

Article Written By:  Sarah Turnbull

Original Article Posted on:   May 12, 2021 

Link to Original Article:  https://www.ctvnews.ca/canada/cra-says-it-had-two-to-three-times-as-many-people-calling-with-tax-queries-in-2021-tax-season-1.5424750